Legal

PRIVACY POLICY

Effective Date: August 16, 2026  ·  Last Updated: August 16, 2026

At SureServePlus ("we," "our," "us"), accessible from https://sureserveplus.org (and its subdomains), we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our talent-matching platform, or engage with our services.

Please read this policy carefully. By accessing or using the SureServePlus platform, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information") to facilitate secure, verified recruitment and service connections across Ghana.

A. Personal Information You Provide Directly

  • Account Registration Information: Full name, phone number, email address, residential address, password, and account type (Individual Job Seeker, Individual Hirer, Company Hirer, or Service Provider).
  • Identity Verification Data (Job Seekers & Workers): Front and back images of your Ghana Card, National Identity Number (NIN/GHA number), and photograph for identity verification.
  • Professional Information (Job Seekers): Curriculum Vitae (CV), work experience, skills, educational background, certifications, job preferences, daily/contract rates, and availability status.
  • Corporate & Business Data (Companies): Business registration details, company contact information, official contact person details, and recruitment job postings.
  • Communications & Messages: Any correspondence, support requests, or messages sent to us via form submissions, email, or telephone (e.g., calls to 0504786240 or emails to info@sureserveplus.org).

B. Payment & Financial Information

All payments on SureServePlus are processed securely in Ghana Cedis (GHS).

  • We collect transaction details (amount paid, payment dates, worker payout confirmations, and payment method details such as Mobile Money numbers or bank account info).
  • We do not store credit card credentials or sensitive Mobile Money PINs directly on our servers.

C. Automatically Collected Technical Data

When you visit our platform, our servers may automatically record:

  • Device & Usage Data: IP address, browser type, operating system, page views, time spent on pages, referral links, and navigation paths.
  • Cookies & Tracking: Essential session cookies to maintain user logins and site functionality.

2. How We Use Your Information

We process your personal information for specific, lawful purposes related to providing a safe and reliable platform:

  • Talent Matching & Service Delivery: To connect verified job seekers with hirers, display active worker profiles ("Hire Me"), and allow companies to review qualified candidates.
  • Application Review Pipeline: To conduct internal admin screening (Review, Interview, Verification) before publishing profiles.
  • Payment Processing & Protection: To hold funds in escrow/holding accounts until services are completed and confirmed, ensuring fair and protected payouts.
  • Platform Communication: To send service updates, application statuses, interview notifications, payment receipts, and customer support responses.
  • Safety & Fraud Prevention: To detect, prevent, and respond to fraud, unauthorized activity, or identity misrepresentation on the platform.
  • Legal Compliance: To fulfill legal, tax, and regulatory obligations in the Republic of Ghana.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:

Between Hirers and Job Seekers

When a job seeker sets their profile to active, verified employers and hirers can view their professional profile, skills, and screening status.

Contact and identity details necessary to facilitate a placement are shared once an engagement is initiated or confirmed.

  • Service Providers & Technical Partners: We may share data with trusted third-party vendor systems handling SMS notifications, payment gateway processing, or cloud hosting—strictly under confidentiality agreements.
  • Legal & Regulatory Authorities: We may disclose your information if required to do so by Ghanaian law, court order, or government authority (e.g., investigating fraud, criminal background claims, or identity theft).

4. Payment Policy & Data Handling

SureServePlus enforces a strict transparent payment model:

  • Escrow/Holding System: Employers pay directly to SureServePlus prior to or upon service agreement. SureServePlus holds the funds until the job is completed and confirmed by the hirer.
  • Worker Payouts: Worker bank/mobile money details are used strictly to disburse payments after confirmed job completion. No upfront registration fees are charged to workers to get hired.

5. Data Security & Retention

We implement robust administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure.

  • Encryption & Access Control: Identity documents (such as Ghana Card uploads) and guarantor forms are restricted to authorized SureServePlus verification admins.
  • Retention Period: We retain account and verification data for as long as your account remains active or as necessary to fulfill legal obligations, resolve disputes, and enforce our platform agreements.

6. Your Data Protection Rights

In accordance with applicable Ghanaian data protection principles, you have the following rights regarding your personal data:

  • Access & Correction: You can request access to or correction of your personal details, CV, or account profile.
  • Account Deactivation / Deletion: You may request to deactivate your profile or remove your account by contacting our support team, provided there are no active dispute investigations or outstanding financial obligations.
  • Consent Withdrawal: You may withdraw your consent for optional communications at any time.

7. Third-Party Links

Our platform may contain links to external sites or service providers. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in platform features, operational practices, or legal requirements. Updated versions will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our administrative team:

  • Business Name: SureServePlus
  • Office Address: Manhean Peace Village, Greater Accra, Ghana
  • Phone / WhatsApp: 0504786240
  • Email: info@sureserveplus.org
  • Official Website: https://sureserveplus.org